Q & A

Below are answers to the most commonly asked questions (not about the universe, just our products). If you can’t find your answer here, ask us – we’d love to talk!

Who is Sleep & Co?

After 30 years’ experience of sourcing and selling bedroom furniture to major retailers in the US, Canada, UK, Europe (and closer to home in Australia & New Zealand), we decided to launch Sleep & Co with the singular aim of making the experience of buying bedroom furniture easy.

We’ve assembled a high quality range which offers you the luxury of choice, but without the mind numbing complexity of confusing model types that is inherent in a traditional retailer’s business model which is accompanied by high prices and endless sale cycles.

Our long experience means our customers benefit from our sourcing expertise, scale and supplier relationships, which all translate into lower prices. We believe in the quality of our products and back up that belief in the form of a decade guarantee, a three-month money back trial and free delivery & free returns across all our mattresses. Our mattress prices will be the the lowest you will find and we’re prepared to bet our last dollar on  that by offering customers a price guarantee on any products of equivalent quality we sell.

Why should I buy a Sleep & Co product?

We have assembled a high quality range of products which offer you the luxury of choice, but without unnecessary complexity and high prices. With a Sleep & Co product, you’ll not only get free delivery (and returns for mattresses), a three-month trial period (for mattresses) and a decade long warranty, but we’ll match any lower price for a similar specification mattress from the other guys.

Where can I try a Sleep and Co mattress?

You can try any Sleep and Co mattress in the comfort of your own home. With our free delivery, free return and three-month trial (see below), it’s 100% risk free!

What’s the three-month trial?

Our Three-month money back trial is designed to ensure that you have ample time to try out your new mattress with the full peace of mind of being able to return it, should the product not be the right one for you.

All we ask is that you try the mattress for at least a month before making a decision to return it, as it can take a few weeks for your body to become fully accustomed to sleeping on one of our mattresses.

What’s the decade guarantee?

All our products are of high quality and are guaranteed for a decade (that’s 3,652 nights or 8,764 series of Game of Thrones or Mad Men i.e. a lot of bed time!) from any defects arising from faulty workmanship.

Is delivery really free?

Our delivery is FREE throughout Australia on our entire range. It will be delivered from our Melbourne warehouse via courier to you typically between 1-4 days. Some regional and harder to reach areas may take a few days more, so please bear with us as we make our way across this beautiful country to you.

What about returns, are they really free?

Yes, all returns are FREE throughout Australia for our mattress range. We want you to love your Sleep & Co mattress, however if you are not happy, we want to make the return process completely fuss free. All we ask is that you try the mattress for at least a month before making your final decision to return it as it can take a few weeks for your body to get used to sleeping on one of our quality mattresses. If after 30 days you still want to return it, then that’s absolutely fine! We offer a no quibbles full refund and we will also arrange for the product to be picked up at no charge to you. Any returned product is donated to the Salvos Stores (subject to it being in good condition and clean) or recycled, so you can rest easy on that score.

What sizes are available?

For our mattress range, the Memory Foam Mattress is available in Single, Double, Queen and King sizes. Our Hybrid is available in Double, Queen and King sizes.

Where are your products made?

We have assembled a carefully curated range of products which are manufactured to our exacting quality specifications in state-of-the-art factories in China which proudly adhere to international quality standards set by the International Standards Organisation including ISO9001 – Quality Management Systems and ISO14001 – Environment Management Systems.

Do you offer Finance?

We offer the option to purchase with Afterpay so that you can start sleeping on your Sleep and Co mattress sooner rather than later. With Afterpay you can purchase now and pay later, totally interest free. All applicants are subject to approval and must meet the eligibility of Afterpay’s terms and conditions. Applications are simple and easy and you can see what your payment installments will be once you have added a product to your cart and are on the checkout page. Please be advised that Afterpay has a spend limit of $1000 per customer.

What are the measurements of the bed?

The height from the floor to the bottom of the base is 15cm. The height from the floor to top of the base is 35cm. The height from the floor to top of the bedhead is 120cm.